Shipping & Delivery Policy

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is generally 5–8 days after dispatch, depending on the delivery location and courier service.

Remote or certain serviceable locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be communicated to you before your order is confirmed. Any applicable free-shipping offers are subject to the terms shared with that offer.

4. Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided with your order.

5. Delivery Delays

Delivery timelines are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Address-related issues
• Transportation disruptions
• Unforeseen circumstances

6. Incorrect Address or Contact Details

Customers are responsible for providing the correct delivery address and contact number.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply for re-delivery, where available.

7. Damaged Package

If your package appears damaged, opened or tampered with at the time of delivery, please contact us as soon as possible and provide photographs or videos of the package and product.

We will review the issue and provide an appropriate resolution.

8. Contact Us

For shipping-related queries, please contact us: